At Mohaka, every candle is handmade with care and attention. We strive to ensure that your experience with our products is smooth and satisfying.

Returns

Due to the handcrafted and personal nature of our candles:

• We currently do not accept returns once the product has been delivered
• Each candle is carefully inspected before dispatch to ensure quality

Damaged or Incorrect Products

If you receive:

• A damaged product
• An incorrect item

Please contact us within 48 hours of delivery with clear images and order details. Our team will review the issue and arrange a replacement or refund where applicable.

Refunds

• Approved refunds will be processed to the original payment method
• Refund timelines may vary depending on your bank or payment provider
• Shipping charges are non-refundable unless the issue is from our end

Order Cancellations

• Orders can only be cancelled before dispatch
• Once shipped, cancellation requests cannot be accepted

Mohaka reserves the right to make the final decision on returns and refunds to ensure fairness and product integrity.